Support

We're here to help you get the most out of Redecorate AI

Contact Us

Have a question or need help? Email us at:

support@emylabs.com

We typically respond within 24-48 hours

Frequently Asked Questions

How does Redecorate AI work?

Take a photo of any room, choose a design style, and our AI will generate a redesigned version in about 20-30 seconds. The AI analyzes your room's layout and applies professional interior design principles.

What photos work best?

For best results, use well-lit photos with a clear view of the room. Avoid extreme angles and ensure good natural lighting. High resolution photos produce better transformations.

How many free designs can I create?

Free users get 3 design generations per day. Premium subscribers enjoy unlimited generations plus access to all 15+ design styles and the retouch feature.

How do I cancel my subscription?

You can cancel anytime through your iPhone settings:
Settings → [Your Name] → Subscriptions → Redecorate AI → Cancel
Your premium access continues until the end of the billing period.

How do I restore my purchase?

If you've previously subscribed and need to restore your purchase on a new device, tap "Restore" on the subscription screen in the app. Make sure you're signed in with the same Apple ID.

What happens to my photos?

Your privacy is important to us. Original photos are processed by Google Gemini AI and are not permanently stored on our servers. Generated designs may be cached for delivery. Your design history is stored locally on your device only. See our Privacy Policy for details.

Why doesn't my result look perfect?

AI is powerful but not perfect. Results vary based on photo quality, lighting, and room complexity. Try using a clearer, better-lit photo or a different style. The "Retouch" feature (Premium) lets you refine specific elements.

Subscription & Billing

All subscriptions are processed through the Apple App Store. For billing inquiries, refund requests, or payment issues, please contact Apple Support directly.

Request a Refund: Apple handles all refunds for App Store purchases. Visit reportaproblem.apple.com to request a refund.

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